For all technical support queries, feature requests, account recovery operations, or general inquiries about the Sanatan Bhakti application, please contact our support desk directly via email.
Email: support@zivprime.comIf you are experiencing issues with the Sanatan Bhakti application, premium features, or need assistance, please follow these guidelines:
If you subscribed in the app, open the Google Play Store → Payments & subscriptions → Subscriptions to verify status. If you subscribed on our website, check the Premium screen in the app or your Razorpay payment receipt email.
Google Play purchases are cancelled and refunded through Google Play Order History. Website (Razorpay) purchases are handled by us directly — see our Refund & Cancellation Policy.
For account issues, app bugs, or data deletion queries, submit the support form below with your registered app email and device details.
Please fill out this form to log a technical issue, account query, refund or cancellation request, or account deletion request. For billing issues, please include your Google Play Order Number (in-app purchases) or your Razorpay Payment ID and registered mobile number (website purchases).
If you purchased your premium subscription using Google Play Billing, you are protected by Google's consumer policies. Standard refunds, dispute logs, and membership cancellations for Play Store purchases must be managed directly through the Google Play App or play.google.com/store/account/orderhistory. Zivprime cannot directly refund or alter transactions processed by Google Play.
If you subscribed by UPI or card — either inside the app or on bhakti.zivprime.com — your payment was processed by Razorpay and your subscription is managed by us directly, so you do not need to go through Google. Your plan is ₹2 for 2 days of introductory access, then ₹399 per month on auto-renewal, and you receive a pre-debit notification at least 24 hours before every recurring charge. The exact amount and renewal date are always shown on the checkout screen before you confirm payment.
To cancel: use Cancel Subscription in the app, email us at support@zivprime.com, or revoke the mandate yourself from your UPI app under AutoPay / Mandates. To request a refund: email us or use the form above with your registered mobile number and Razorpay Payment ID — full details and timelines are in our Refund & Cancellation Policy.
For any privacy concerns, data requests, or complaints, please contact our Grievance Officer:
Name: Harshal Rathod
📧 Email: support@zivprime.com
🏢 Address:
Rathod Niwas, Ramnagar,
Karanja Lad, Maharashtra 444105, India
Appointed under the IT Rules 2021 and the Digital Personal Data Protection Act 2023. We acknowledge every complaint within 24 hours and resolve it within 15 days. If a matter genuinely needs longer, we will write to you and explain why before that deadline passes.
If you remain dissatisfied, you may approach the Data Protection Board of India under the DPDP Act 2023, or the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Nothing here limits those rights.