This summary is here to help you, not to replace what follows. The full policy below is the part that legally applies.
Welcome to Sanatan Bhakti, developed by Zivprime ("we," "our," or "us"). We are committed to protecting your privacy and to being straightforward about exactly what we collect and why. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you use our mobile application, our websites, our payment flows, and our support services.
By installing, accessing, or using the Sanatan Bhakti application, you consent to the practices described in this policy. If you do not agree with any part of it, please do not use the application.
This Privacy Policy covers the Sanatan Bhakti mobile application, our main website zivprime.com, and our subscription checkout at bhakti.zivprime.com. It is the single authoritative version; any copy hosted elsewhere is for convenience only.
We operate from India and design our practices to comply with:
We do not collect, and the app does not ask for, any of the following:
We do not sell your personal data, and we do not share it with data brokers or advertising networks for the purpose of selling it. We have never done so.
We want to be explicit about this, because it matters and because most apps in our category say nothing about it.
Sanatan Bhakti is a devotional app, so the preferences you set (a chosen deity, a category of chant, a devotional goal) may reveal something about your religious beliefs. Under the GDPR this is a special category of personal data, and it is treated with particular care under Indian law too. Our position is:
We process your data only for the purposes below. For users protected by the GDPR, the legal basis for each is shown in brackets.
We do not use your personal data to train artificial-intelligence models. Our devotional content is created separately, as described in Section 10.
We share data only with the processors listed below, only to the extent each needs it, and each handles it under its own privacy policy:
Beyond these, we disclose personal data only where we are legally required to — in response to a valid order from a court, law-enforcement agency, or regulator — or where it is strictly necessary to establish, exercise, or defend a legal claim, or to prevent fraud or an imminent threat to someone's safety. If our business is ever sold or restructured, your data may transfer to the acquirer, who will remain bound by this policy; we will notify you before that happens.
Premium can be purchased through Google Play Billing, or through Razorpay by UPI or card — inside the app or on our website. In every case, we never collect, see, or store your card number, CVV, bank credentials, UPI PIN, or any other payment credential. These are captured and processed entirely by the payment provider on their own secure infrastructure.
To activate and manage your premium access we store only:
We use this only to provide, activate, support, and manage your subscription and to meet our legal, tax, and anti-fraud obligations. We do not sell it and do not use it for advertising.
Communications about your subscription: for Razorpay purchases, your payment provider and/or we may send transactional messages by SMS, email, or WhatsApp — including the pre-debit notification required before each recurring charge, receipts, and renewal or failure notices. These are service messages tied to your subscription, not marketing, and they continue even if you opt out of marketing (see Section 8).
_fbp and _fbc cookies, records a page view, and on successful payment sends Meta a purchase event containing the amount and currency only. It does not send Meta your name, mobile number, email address, or devotional preferences. The checkout page also loads Razorpay's own checkout script, which may set cookies necessary to process your payment.You can block or clear these cookies in your browser settings, or limit Meta's use of them through your Meta ad preferences. Blocking them does not prevent you from subscribing.
If we send you promotional or devotional marketing messages, every one will carry a way to stop them, and you can opt out at any time by emailing support@zivprime.com with the word "UNSUBSCRIBE".
Opting out of marketing does not stop essential service messages — payment receipts, the pre-debit notification required before each renewal, security notices, refund updates, and changes to these policies. Those are part of providing the subscription and cannot be switched off while your subscription is active.
Below is the complete list of permissions the app declares, and what each is for. Several are granted automatically by Android; the rest are only ever requested when you use the feature that needs them, and you can decline or revoke any of them in your device settings.
INTERNET — to stream audio and load wallpapers from our servers.WAKE_LOCK — to keep audio playing when the screen dims during meditation or sleep sessions.FOREGROUND_SERVICE and FOREGROUND_SERVICE_MEDIA_PLAYBACK — to continue playback when the app is in the background and to show the playback notification with its play, pause, and skip controls.POST_NOTIFICATIONS — to display that playback notification and any daily reminder you have chosen to enable. You can refuse this and the app still works.SCHEDULE_EXACT_ALARM — to fire daily devotional reminders at the exact time you set.READ_MEDIA_IMAGES, READ_MEDIA_VIDEO, READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE — to save a wallpaper or ringtone to your device when you ask us to, and to read it back so it can be applied. We do not scan, index, upload, or transmit your gallery, photos, or any other file on your device. These permissions are used only for the file the app itself creates at your request, and older permissions in this group apply only to older Android versions.On-device caching: audio you play (sleep sounds, chants, ringtones) is cached in the app's private storage so it plays back smoothly and uses less data. This cache stays on your device, is never uploaded to us, and is removed when you clear the app's storage or uninstall it.
All audio tracks, wallpapers, images, and visual assets in Sanatan Bhakti are our own original works, created using generative AI (artificial intelligence) technologies for devotional and entertainment purposes. They do not reproduce any third-party copyrighted recordings or artwork, and all such assets remain the exclusive intellectual property of Zivprime. Users may not copy, redistribute, or commercially exploit them.
Your personal data is not involved in creating this content. We do not use your data, preferences, or activity to train, fine-tune, or prompt any AI model.
We keep personal data only as long as we need it. Specifically:
You own your data and can have it erased. We comply with the DPDP Act, the GDPR, and Google Play's data-deletion requirements:
Account deletion removes your data from our systems, but it does not automatically stop an active auto-renewing subscription — the payment mandate sits with Google Play or with your bank/UPI app, not with us. Please cancel your subscription first, then delete your account, otherwise you may continue to be charged ₹399 per month. See How to Cancel for the exact steps.
Already deleted your account and still being charged? You can stop it yourself: open your UPI app (GPay / PhonePe / Paytm) → AutoPay or Mandates → select Sanatan Bhakti → Cancel; or cancel in the Play Store for Google Play purchases. That mandate belongs to your bank, so it works whether or not you still have an account with us. Full steps are on our Delete Account page. Because this is shown to you before you delete and you can stop the charges yourself at any time, charges taken after deletion are not refundable.
Our own databases are hosted on Google Cloud infrastructure. Some of our processors — Google and Meta in particular — operate globally, so your data may be processed on servers outside your country, including in the United States and the European Union.
Where data leaves the EU or UK, our processors rely on the European Commission's Standard Contractual Clauses or an equivalent approved transfer mechanism. Under the DPDP Act, we do not transfer personal data to any territory restricted by the Central Government. Wherever it is processed, your data remains protected by this policy and by our contracts with each processor.
We use technical and organisational measures appropriate to the risk. Your data is encrypted in transit (HTTPS/TLS) and at rest (within Firestore). Access to production data is restricted to the operator's own administrator account and used only where needed for maintenance and support — we are a small team and no third party is given standing access to your records. Firebase App Check helps ensure requests reach our servers only from a genuine copy of the app, and payment credentials never touch our systems at all.
No system can be guaranteed completely secure, and we cannot promise absolute security. Please help protect your account by keeping your device locked and your login OTPs private, and by telling us immediately if you suspect unauthorised access.
If a personal data breach occurs that affects you, we will:
Nothing in this section limits any shorter notification period that the law requires of us.
Sanatan Bhakti is intended only for users aged 18 and above. Under Section 9 of the DPDP Act 2023, anyone under 18 is a child whose data may be processed only with verifiable parental consent, and under the Indian Contract Act 1872 a minor cannot enter into a binding subscription. We therefore do not knowingly collect personal data from anyone under 18, and we do not permit under-18s to hold an account or subscribe.
We do not carry out any tracking, behavioural monitoring, or targeted advertising directed at children.
If you believe a person under 18 has given us personal data, email support@zivprime.com and we will delete the account and its data promptly. Where a minor uses the app on a shared family device, a parent or guardian is responsible for supervising that use.
Whatever your location, you may exercise all of the following by emailing support@zivprime.com. We do not charge for this, and we will never treat you differently for asking.
We respond to rights requests within 30 days. We may ask you to verify your identity first, and we may decline a request only where the law permits — for example where retaining the data is legally required, as with the financial records in Section 11. If we decline, we will tell you why.
We may update this policy. Changes are posted on this page with a revised "Last Updated" date. Where a change materially affects your rights or how we use your data, we will give you notice in the app or by email before it takes effect, and where the law requires it we will ask for your consent again.
For any privacy concern, data request, or complaint, contact our Grievance Officer, appointed under the DPDP Act 2023 and the IT Rules 2021:
Name: Harshal Rathod
Designation: Grievance Officer & Data Protection Contact, Zivprime
📧 Email: support@zivprime.com
🏢 Address:
Rathod Niwas, Ramnagar,
Karanja Lad, Maharashtra 444105, India
Our response times: we acknowledge every complaint within 24 hours of receiving it, and resolve it within 15 days, in line with the IT Rules 2021. Complex matters that need longer will be explained to you in writing before that deadline passes.
If you are still not satisfied: you may complain to the Data Protection Board of India under the DPDP Act 2023. Users in the EU or UK may complain to their local supervisory authority. Nothing in this policy limits your right to do so, or your rights under the Consumer Protection Act 2019.