Privacy Policy

Welcome to Sanatan Bhakti, developed by Zivprime ("we," "our," or "us"). We are deeply committed to protecting your privacy and ensuring a secure, serene, and legally compliant environment for your spiritual and devotional journey. This Privacy Policy outlines exactly how we collect, use, process, disclose, and safeguard your data when you interact with our mobile applications, payment frameworks, support services, and associated digital systems.

By installing, accessing, or utilizing the Sanatan Bhakti application, you explicitly consent to the data structures, sync architectures, and payment disclosures described in this policy. If you do not agree with any provision of this policy, please do not use the application.

1. Information We Collect

To personalize your spiritual experience and manage secure access to premium features, we collect the following types of information:

A. Personal Information Provided by You

• Profile Credentials: Your name and age group, provided voluntarily during registration to curate customized daily quotes and spiritual targets.
• Authentication Data: Your phone number or email address, used exclusively for secure login via Firebase Authentication.

B. Usage and Preference Data

• Spiritual Preferences: Selection of your devotional goals (e.g., Peace & Calm, Better Sleep, Spiritual Growth) and preferred categories (e.g., Chants, Mantras, Bhajans, Sleep Sounds, Wallpapers) to customize your feed.
• Engagement Metrics: App settings, audio volume, playback caching logs, and daily progress activity (used to calculate daily meditation streaks).

C. Technical Device Information

• Device Details: Basic hardware parameters (operating system version, screen resolution, connection parameters) to ensure smooth background media playback and HD wallpaper downloads.

2. How We Use Your Information

We process your data strictly to deliver, protect, and improve our devotional service, including:

• Personalizing your home feed with relevant spiritual tracks, sleep sounds, and live wallpapers.
• Securing your account session and maintaining your premium subscription access across multiple devices.
• Processing user-submitted support tickets and billing inquiries to ensure transparent and speedy dispute resolution.
• Tracking meditation streaks and achievement badges to support your spiritual habits.

3. Third-Party Services & Data Sync

To ensure secure and high-performance operations, we integrate trusted third-party services which handle data according to their own strict privacy rules:

• Firebase Authentication & Cloud Firestore (Google): Used to securely verify your identity, manage sessions, and sync your user profile data safely in real-time.
• Billing Services: Transactions for premium features are processed securely using Google Play Billing or our alternative billing partner, Razorpay, as detailed in Section 4 below.

4. Payment Options & User Choice Billing Disclosures

In compliance with modern app ecosystem frameworks and Google Play guidelines, we provide users with choice in payment processing methods:

A. Alternative/Third-Party Billing Compliance (Razorpay Integration)

If you select our alternative billing system, payment processing is handled securely by Razorpay Software Private Limited. Please review the security and transaction boundaries:

• Data Security & Compliance: Razorpay is a certified PCI-DSS Level 1 compliant payment service provider. All transaction processes, card credentials, netbanking sessions, and UPI details are encrypted and tokenized according to strict banking security standards.
• Data Privacy: Zivprime does not collect, process, or store your credit card numbers, CVVs, netbanking passwords, or UPI PINs on our servers.
• Strict Non-Refundable Policy: All digital content subscriptions and alternative payment transactions are strictly final and non-refundable. We do not provide refunds or credits for partially consumed periods. An exception is made solely in extreme cases of verified technical glitches (e.g., verified double-charging or persistent failure to provision premium access despite a successful charge). Verified glitch refunds are returned to the source payment method via Razorpay within 5 to 7 business days.

5. System Permissions & Local Audio Caching

We believe in data minimization. We only declare and request the absolute minimum permissions required for basic app utility:

• INTERNET: Required to stream high-quality devotional tracks and load HD live wallpapers from our secure servers.
• WAKE_LOCK: Necessary to keep the audio processor active during meditation or background playback when the screen is dimmed.
• LOCAL CACHING: Our application utilizes local storage caching to store audio files (sleep sounds, custom ringtones) on your device. This minimizes internet bandwidth usage and enables seamless offline playback.

6. Generative AI & Digital Assets Compliance

7. Strict Account Deletion & Data Retention

You have full ownership of your personal data. We comply strictly with global privacy standards (including GDPR and CCPA) and Google Play Developer Policies regarding account deletion:

• In-App Account Deletion: You can permanently delete your account directly from within the app. In the app Settings, tapping the "Delete Account" button will instantly and permanently wipe your authentication record, user profile, streaks, and all related database records from our database servers.
• Web-Based Account Deletion Request: If you have uninstalled the application or wish to request deletion externally, you can submit a deletion request by emailing us at support@zivprime.com. Upon verifying your identity, we will permanently delete your account and all associated data from our servers within 7 business days.
• Retained Data: Financial records, if any, associated with your subscription transactions are retained securely as required under local tax laws and regulations.

8. Data Security & Encryption

We implement robust technical and organizational security measures to protect your information. Your data is encrypted both in transit (using HTTPS/TLS) and at rest (within Firestore secure databases). Access to data is strictly limited to authorized database administrative functions for technical maintenance.

9. Children's Privacy

Our services are designed for general audiences and do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has registered without verified parental consent, we will delete their data from our servers immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

11. Contact Us & Support

If you have any questions, concerns, or requests regarding this Privacy Policy, your data protection rights, or would like to request external account deletion, please contact our support team:

📧 Email Support: support@zivprime.com