This summary is here to help you, not to replace what follows. The full policy below is the part that legally applies.
Thank you for choosing Sanatan Bhakti, developed by Zivprime. We want to ensure your spiritual and devotional journey is peaceful and seamless. This Refund & Cancellation Policy explains how to cancel, when you are entitled to a refund, and how quickly we process it.
Premium subscriptions are sold through the channels below, and the payment method you used determines who handles your refund:
This Refund & Cancellation Policy applies to all premium subscriptions for Sanatan Bhakti, whether purchased inside the mobile application or on our subscription checkout at bhakti.zivprime.com. This page is the single authoritative version; any copy hosted elsewhere is for convenience only.
All prices are in INR and inclusive of applicable taxes. The exact amount and renewal date are shown on the checkout screen before you confirm.
Premium is a digital service — nothing is physically shipped, so no shipping charges or delivery timelines apply. Access is activated immediately on successful payment: instantly for Google Play purchases, and within a few minutes for Razorpay purchases (in-app UPI/card or website), unlocked for the mobile number linked to your account or entered at checkout. If premium is not active within 30 minutes of payment, email us and we will activate it — and if we cannot activate it, we will refund you in full. Activation problems are almost always a short delay in confirmation reaching us, which we can resolve directly; a refund is not needed unless the service genuinely cannot be delivered.
Website purchases: your Premium is unlocked for the mobile number used at checkout, and appears once you install the app and sign in with that same number. The 30 minutes above refers to our side of the activation — if you have not installed the app or signed in yet, your Premium is waiting for you and nothing has gone wrong.
Cancelling is free and can be done at any time. Cancellation stops all future renewals; you keep premium access until the end of the period you have already paid for.
For subscriptions paid through Razorpay — whether you paid inside the app by UPI or card, or on our website — we handle refunds directly. We will issue a full refund in any of these cases:
To request a refund, email support@zivprime.com from any email address, quoting your registered mobile number and the Razorpay Payment ID from your receipt — the mobile number is what identifies your account, so please include it. You can also use the form on our Support page.
We acknowledge every refund request within 24 hours and approve or decline it within 5 business days. Approved refunds are initiated to your original payment method immediately on approval, and typically appear in your account within 5–7 business days, depending on your bank or UPI provider. Refunds are never issued as store credit or vouchers. Where a refund is declined, we will tell you the reason in writing.
We verify before we refund. So that nobody else can act on your subscription, we confirm that the request comes from the registered account holder before processing it. A refund can only be paid back to the original payment method — never to a different account, card, or UPI ID.
Purchases billed by Google Play are governed by Google Play's refund process, and we cannot directly reverse them. To request a refund, visit Google Play → Account → Order history, or contact Google Play support. If your request is declined by Google and you believe there was a fault on our side, contact us and we will assist you in escalating it with Google.
The ₹2 introductory (trial) fee is non-refundable once premium access has been granted, as content is delivered digitally and immediately. Likewise, monthly charges are non-refundable once the billing period has begun, except where a charge was made in error as described in Section 4. We do not give partial or pro-rata refunds for the unused remainder of a period you have paid for — you keep full access until it ends.
Nothing in this policy limits any rights you have under the Consumer Protection Act, 2019 or other applicable Indian law.
Beyond the cases listed in Section 4, we may still choose to refund you as a gesture of goodwill where your situation warrants it — we would rather resolve a problem than argue about it. Because this is discretionary and not an entitlement, a maximum of one goodwill refund may be granted per account in any 12-month period. Granting one does not create any obligation to grant another, and does not set a precedent for future requests.
If you believe a charge is wrong, email us first. We refund genuine billing errors quickly and without argument, and a direct refund reaches you faster than a bank dispute, which can take weeks.
Raising a chargeback or payment dispute with your bank or card network without contacting us first means we lose the ability to fix it directly. Where a chargeback is raised in respect of a charge that was validly authorised, disclosed at checkout, and delivered:
This applies to chargebacks that are unfounded or abusive. It does not apply where you genuinely were charged in error, were charged without authorisation, or did not receive the service — in those cases you are entitled to a refund under Section 4, and your right to dispute a transaction with your bank is unaffected.
For questions or assistance regarding cancellations, subscription updates, or if you encounter any technical issues with premium provisioning, please contact our support team:
📧 Email Support: support@zivprime.com
🏢 Registered Office:
Harshal Rathod, Sole Proprietor, trading as Zivprime
Rathod Niwas, Ramnagar,
Karanja Lad, Maharashtra 444105, India