Delete Account & Data

App Name: Sanatan Bhakti  |  Parent Studio: Zivprime  |  Last Updated: August 26, 2026
The short version
  • Cancel your subscription first, then delete — otherwise the charges can continue.
  • Fastest way: Settings → Delete Account in the app. It happens immediately.
  • Uninstalled already? Email us and we'll do it for you.
  • We check it's really you before deleting anything — and we'll never ask for your OTP or PIN.
  • Done within 7 business days, and always within 30.
  • Only your invoices stay, for 8 years, because tax law requires it. Everything else goes.
  • It cannot be undone. Streaks, progress and history are gone for good.

This summary is here to help you, not to replace what follows. The full policy below is the part that legally applies.

At Sanatan Bhakti, developed by Zivprime, we are committed to giving you complete control over your personal data. If you no longer wish to use our application or would like to erase your digital footprint, you can request the deletion of your account and all associated personal records at any time.

⚠️ Cancel your subscription BEFORE deleting your account

If you have an active premium subscription, deleting your account does not automatically stop it. The recurring payment mandate is held by Google Play or by your bank / UPI app — not by us — so it can keep charging you ₹399 per month even after your data is erased.

Please cancel first: in-app purchases via Google Play Store → Payments & subscriptions → Subscriptions → Cancel; website (Razorpay) purchases via Cancel Subscription in the app, by emailing us, or by revoking the mandate in your UPI app under AutoPay / Mandates. Full steps are in our Refund & Cancellation Policy.

Already deleted your account and still being charged? You can stop it yourself, right now:

  • Paid by UPI: open your UPI app (GPay / PhonePe / Paytm / BHIM) → AutoPay or Mandates → select Sanatan Bhakti → Cancel. This mandate belongs to your bank and your UPI app, so it works whether or not you still have an account with us.
  • Paid on Google Play: Play Store → Payments & subscriptions → Subscriptions → Sanatan Bhakti → Cancel.
  • Bought on our website? Your Premium is linked to your mobile number, not your account — reinstall, sign in with the same number, and it returns. You can then cancel it in Settings as usual.

Because this warning is shown before you delete and you can stop the charges yourself at any time, charges taken after deletion are not refundable. If you get stuck, email support@zivprime.com and we will help you cancel it.

1. How to Delete Your Account

We provide two convenient methods for account and data deletion:

A. In-App Account Deletion (Instant & Automated)

We recommend using the in-app option as it instantly and securely purges your records from our databases without any manual processing delays:

  1. Open the Sanatan Bhakti app on your mobile device.
  2. Ensure you are logged in to the account you wish to delete.
  3. Navigate to the Profile or Settings screen.
  4. Tap the Delete Account button.
  5. Confirm the deletion prompt. Your account authentication, profile preferences, and application data will be permanently wiped immediately.

B. Web-Based Deletion Request (Manual Verification)

If you have already uninstalled the application or cannot access the app, you can submit an external deletion request using the form below, or by emailing us directly at support@zivprime.com with the subject line "Account Deletion Request".

We verify your identity first — and this protects you

So that nobody else can erase your account, we confirm that a deletion request genuinely comes from the account holder before we act on it. Please include:

  • the mobile number registered on your Sanatan Bhakti account — this is what identifies your account, as we hold no email address for you; and
  • a short confirmation that you want the account and its data deleted.

You can write to us from any email address — we do not hold one for you, so it is the mobile number in your message that we match against your account. If we cannot match it, we will ask you for one more identifying detail rather than delete the wrong record. We will never ask you for your password, OTP, card number, or UPI PIN — anyone who does is not us.

We complete verified requests within 7 business days, and in every case within 30 days of receiving a verified request. You will receive a confirmation email once the deletion is complete.

⚠️ Deletion is permanent and cannot be undone

Once deleted, your profile, preferences, streaks, jaap counts, progress, and history are gone for good. They cannot be restored by us or recovered by you, even if you sign up again with the same mobile number.

2. Data We Delete

When your account deletion request is processed, the following personal data is permanently and irreversibly erased from our Firestore databases and authentication servers:

  • Authentication Record: Your registered phone number and Firebase login record. (We hold no email address or password for you — sign-in is by mobile number and OTP only.)
  • User Profile: Your name, age group, and profile avatar info.
  • App Preferences: Your spiritual targets, categories selections, and home feed customizations.
  • Meditation Metrics: Meditation streaks, daily progress tracker stats, and achievements.

3. Data We Retain

To comply with standard financial auditing, local tax regulations, and anti-fraud guidelines, we retain the following transaction details under legal necessity:

  • Payment & Billing History — 8 years. If you purchased premium, transaction records — Google Play Order IDs, or Razorpay payment / subscription / mandate IDs, with the payment date and amount — are retained by us and by our payment providers (Google Play and Razorpay, who are the record-keepers for the payments they process) for 8 years, as required by Section 128 of the Companies Act 2013 and applicable tax law. These records contain no payment card, bank, or UPI credentials. This is a legal obligation we cannot waive, even at your request. They are permanently purged once the period expires.
  • Support & Grievance Correspondence — 3 years. Emails about a refund, billing dispute, or grievance are kept for 3 years from resolution, so that we can evidence how the matter was handled if it is ever reopened or reviewed.

Nothing else survives deletion. We do not keep a shadow copy of your profile, preferences, or activity for analytics.

Submit Deletion Request

Fill out the form below to submit a manual account deletion request. Please use the exact email or phone number associated with your Sanatan Bhakti account.